Explains how to best report a bug for PDF Viewer for iOS and how to send crash reports.

See also: How to create a stackshot (/faq/ios-how-to-create-a-stackshot)

The easiest way to contact us to report a bug or an issue is through the in-app Feedback section in the settings.

If the bug is UI or layout specific, send us a screenshot of how it looks and explain what you expect it to look like.

If the app crashes you can send us a crash report, and there are several ways how to do it. You can choose one of the following methods, preferably the most convenient for you.

How send a crash report:

Copying from device:

• Open the Settings app

• Navigate to Privacy > Analytics & Improvements > Analytics Data

• Locate the log for the crashed app. The logs will be named in the format: <AppName>-<DateTime>-<DeviceName>

• Select the desired log. Then, using the text selection UI select the entire text of the log. Once the text is selected, tap "Copy"

• Paste the copied text into our in-app Feedback section

Syncing with iTunes:

• Sync your device with iTunes on your desktop

• After syncing, look for crash logs in the correct directory. See below for a list of directories for each operating system.

• In this directory, look for files starting with "Viewer".

Path for each operating system:

• macOS: ~/Library/Logs/CrashReporter/MobileDevice/<DEVICENAME> (Please note that the "Library" folder is hidden by default, so you have to make it visible first)

• Windows  XP: C:\Documents and Settings&lt;USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice&lt;DEVICENAME>

• Windows Vista and later: C:\Users&lt;USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice&lt;DEVICE_NAME>

Using the Xcode Organizer:

• Go to Window > Devices ("Devices and Simulators" as of Xcode 9)

• Select your device from the list on the left

• Tap on "View Device Logs"

• Search for the process name "Viewer"