[iOS] Reporting a Bug
Posted in iOS Updated on .
Written by Peter Steinberger
Explains how to best report a bug for PDF Viewer for iOS and how to send crash reports.
See also: How to create a stackshot (/faq/ios-how-to-create-a-stackshot)
The easiest way to contact us to report a bug or an issue is through the in-app Feedback section in the settings.
If the bug is UI or layout specific, send us a screenshot of how it looks and explain what you expect it to look like.
If the app crashes you can send us a crash report, and there are several ways how to do it. You can choose one of the following methods, preferably the most convenient for you.
How send a crash report:
Copying from device:
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Open the Settings app
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Navigate to Privacy > Analytics & Improvements > Analytics Data
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Locate the log for the crashed app. The logs will be named in the format: <AppName>-<DateTime>-<DeviceName>
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Select the desired log. Then, using the text selection UI select the entire text of the log. Once the text is selected, tap "Copy"
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Paste the copied text into our in-app Feedback section
Syncing with iTunes:
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Sync your device with iTunes on your desktop
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After syncing, look for crash logs in the correct directory. See below for a list of directories for each operating system.
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In this directory, look for files starting with "Viewer".
Path for each operating system:
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macOS: ~/Library/Logs/CrashReporter/MobileDevice/<DEVICENAME> (Please note that the "Library" folder is hidden by default, so you have to make it visible first)
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Windows XP: C:\Documents and Settings<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice<DEVICENAME>
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Windows Vista and later: C:\Users<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice<DEVICE_NAME>
Using the Xcode Organizer:
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Go to Window > Devices ("Devices and Simulators" as of Xcode 9)
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Select your device from the list on the left
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Tap on "View Device Logs"
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Search for the process name "Viewer"